
FAQ

512-986-7800
We recommend reaching out to us at least 6-9 months before your date, but we can chat anytime up to 12 months before! We do ask that you have your venue booked before reaching out so we can design your floral vision with your venue’s layout in mind!
We offer virtual consultations held via phone or Zoom for anyone that does not live in the Austin area, and we can do most of the legwork through email. Since Austin is a destination wedding city, we try our best to make the planning process as easy as possible. If/when you plan a trip to come into town during your planning, we can always schedule a face-to- face meeting to go over further details!
Keep in mind that our consultation room easily accommodates you and up to two guests. As much as you may want to include everyone involved in your planning, we recommend you bring someone close to you like your fiancé, a parent, or best friend, someone who understands your vision and an opinion that you highly respect.
After our initial consultation, a proposal will be sent to you within 3-5 business days. We place a soft hold on your date for two weeks once a proposal is sent. If you decide you’d like to move forward with Zuzu’s, you will sign a contract and pay a 25% retainer to secure your date. If we don’t book you within the two week timeframe, your event will be removed from our calendar and we cannot guarantee our availability for your date.
We require a 25% nonrefundable retainer along with a signed contract to secure ZuZu’s Petals for your event.
Tipping is purely at the discretion of each couple/family. It is not expected and you should never feel pressured into thinking it is. However, if you feel we went above and beyond, a good rule of thumb to show your appreciation is 5%-10% of your floral total.